01 — SYSTEMS

AI that answers, sorts and drafts, with a person in the loop.

Assistants and workflows trained on your own business information. First replies, lead sorting and routine drafts happen on their own, and your team handles what needs a human.

Hands typing on a laptop beside a phone showing a customer chat, a petrol mug and a terracotta notebook

SOUND FAMILIAR?

What usually stands in the way.

01

Enquiries wait hours for a first reply, and the lead goes cold.

02

Your team answers the same ten questions every single day.

03

AI tools get bought, tried once and quietly forgotten.

WHAT'S INCLUDED

Everything it takes to do it properly.

Pick the whole set or start with the pieces you need most. The scope is written down and priced before we start.

Chat assistant

On your website, Instagram and WhatsApp. Answers questions and captures contact details.

Lead qualification

Asks the right questions, scores each lead and routes it to the right person.

Drafting workflows

Posts, emails and replies drafted for a person to approve, in your voice.

Your knowledge base

Trained on your services, prices and policies, and nothing you have not approved.

Guardrails

Clear rules on what it will not say, and when it hands over to a person.

Monthly review

We read real conversations, fix weak answers and report what changed.

HOW IT WORKS

Four steps, no surprises.

  1. 01

    Map

    We list the questions, decisions and hand-offs that eat your team’s day.

  2. 02

    Train

    We build on your own documents, prices and tone of voice.

  3. 03

    Test

    It runs against real past enquiries before a customer ever sees it.

  4. 04

    Run

    Launch, monitor and improve monthly, with a person always in the loop.

Hands typing on a laptop beside a phone showing a customer chat, a petrol mug and a terracotta notebook

WHAT WE BUILD

AI automationExample build

A lead assistant that never clocks off

Answers enquiries from Instagram, WhatsApp and your website, asks the right questions and books the call. A person takes over whenever it matters.

See how it works

WORKS WITH

Built on tools you may already pay for.

OpenAIClaudeWhatsApp BusinessHubSpotZapierMake

QUESTIONS

Before you ask.

Something else on your mind? Ask it on the audit call.

Will it say something wrong?

It only answers from information you approve, and it hands over to a person when it is unsure or when a topic is on the off-limits list.

Will customers know they are talking to AI?

Yes. We recommend it says so up front. It builds trust, and in many places it is required.

What happens to our data?

We set up business accounts, keep data to what the assistant needs, and document where it is stored and who can see it.

Do we need a developer?

No. We build, connect and maintain it. Your team gets a short guide for updating answers.

PAIRS WELL WITH

Better together.

All seven services
02 · SYSTEMS
Marketing automationCRM, email and WhatsApp journeys that run themselves
Explore
07 · STUDIO
Web designFast sites wired to your CRM
Explore

START HERE

Let's fill your canvas.

A free 30-minute audit of your brand, website and lead flow. You leave with a written list of quick wins, whether you hire us or not.

Book a free auditor write to hello@opencmarketing.com